Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to share your experience with a casino we cover? We're here to help. Reach out using the details below and a member of the team will get back to you.
How to Reach Us
The quickest way to get in touch is by email. Write to us at [email protected] and we aim to respond to every message within 48 hours, Monday through Friday. If you're writing over a weekend or public holiday, allow a little extra time.
What to Include in Your Message
To help us get back to you with a useful answer, it's worth including a few details depending on what you're writing about:
- Review or casino query: Name the casino and, if possible, the specific offer or page you're referring to.
- Factual correction: Tell us what the current information says and what you believe it should say. A source or link is always welcome.
- Responsible gambling concern: We take these seriously. If you or someone you know needs support, we'd also encourage you to visit our responsible gambling guidance for direct links to US support services.
- General feedback: Tell us what you found useful and where we could do better — it genuinely helps.
What We Can and Cannot Help With
We are an independent comparison and review site. We research and assess online casinos available to US players — we are not affiliated with, employed by, or acting as agents for any of the casinos we cover.
That means we can:
- Answer questions about how our reviews and ratings work
- Point you toward the right section of the site for a specific topic
- Take note of corrections, updated bonus terms or licensing changes
- Pass on editorial feedback to the relevant reviewer
We cannot:
- Intervene in disputes between you and a casino operator
- Access your casino account, process withdrawals or cancel bonuses on your behalf
- Provide legal or financial advice
If you have a complaint about a casino, your first step should be the casino's own customer support. If that doesn't resolve it, many licensed operators have an independent dispute resolution process — details are usually in their terms and conditions.
Feedback on Our Reviews
Our editorial team regularly revisits published content to keep it accurate. If you've played at one of the casinos we've reviewed and your experience differs meaningfully from what we describe — whether that's better or worse — we'd like to know. Reader accounts help us catch changes in withdrawal times, bonus terms, support quality and game availability that don't always make the headlines.
We don't publish user reviews directly on the site, but we do factor credible feedback into our editorial process. You can read more about how we approach our assessments on the About Us page.
Commercial and Partnership Enquiries
If you represent a casino, software provider or affiliate network and want to discuss a commercial relationship, email us at [email protected] with the subject line "Partnership Enquiry." Please note: commercial relationships do not buy editorial position. Placement in our rankings is based on the editorial criteria described on our About Us page, and this is not negotiable.
A Note on Responsible Gambling
If gambling is causing you or someone close to you harm, please don't wait to seek help. Our responsible gambling page lists free, confidential support services available to US players, including the National Problem Gambling Helpline (1-800-522-4700), which operates 24 hours a day, seven days a week. Setting deposit limits, cooling-off periods and self-exclusion are all options available through licensed casino platforms — we encourage every player to use them.
For our full site policies, including how we handle data and editorial independence, please see our Terms and Conditions.